Service catalog

Assessment of technical, operational and regulatory viability. Analysis of site constraints, risk assessment and redundancy levels. Roadmap with technology choices, milestones and budget estimates.

Identification and formalization of emergency communication needs: intervention scenarios, areas to be covered, levels of redundancy, interfaces with existing systems and operating requirements.

Statistical calculation of acoustic parameters of a space (reverberation time, estimated levels) for rapid validation of feasibility in the preliminary phase.

Model absorption and insulation properties of materials. Creation of customized profiles from manufacturers' data or field surveys, for integration into simulation models.

Simulation of sound level distribution and intelligibility. Optimization of device positioning and power. Verification that each space is acoustically distinguishable.

Simulation of visual notification device coverage. Verification of visibility in all occupied areas at required light intensity levels.

Construction of a three-dimensional geometric model for acoustic simulation. Integration of point clouds (Lidar, drone) or existing architectural plans.

Preparation of detailed design documents as a basis for tendering and execution of work. Includes all technical drawings listed below.

Step-by-step procedures for hardware and software configuration, gain parameters, zone assignment, priority logic, network configuration and verification procedures at each stage. Precisely written to ensure unambiguous design intent.

Analysis and comments on shop drawings, data sheets and quotations submitted by the contractor prior to installation. Verification of compliance with approved plans and specifications.

In-depth assessment of site needs: operational objectives, intervention scenarios, technical constraints, safety issues and investment horizons. Tailor-made, results-oriented recommendations.

State of obsolescence, parts availability, risk of failure, replacement or upgrade options, feasibility and pre-project plan.

Compliance of an existing system with applicable requirements. Identification of gaps, non-conformities and recommendations for upgrades.

Identify retroactivity vectors triggered by a modification or change of vocation. Assess the impact on the existing system and the resulting obligations.

Critical review of plans and specifications produced by another firm, on behalf of the owner or client. Verification of compliance, completeness and consistency of design approach.

Analysis of bids received in response to a call for tenders: technical compliance, comparison of approaches, identification of shortcomings and recommendation for award.

Completeness and accuracy of existing documentation: plans, procedures, test reports, compliance files. Identification of gaps.

Structured investigation following system failure or event non-performance. Identification of root cause, contributing factors and latent failures. Root cause report with corrective and preventive recommendations.

Answers questions on interpretation of codes and standards. Preparation of applications for exemption or equivalence with the competent authority (AHJ). Support during regulatory inspections.

Monitor changes in applicable standards and codes. Analyze the impact of new editions on a customer's existing systems and identify any action required.

Contribution as an expert in emergency communication systems to PMU review and validation committees. Expert role in interdisciplinary functional groups: validation of consistency between communication systems, intervention scenarios and operational procedures.

Participation in risk analysis exercises: identification of failure scenarios, assessment of consequences, mitigation recommendations. Technical expert role in functional risk management groups.

Participation in the development or revision of BCPs for emergency communication systems: identification of critical systems, definition of acceptable degraded modes, recovery procedures and redundancy requirements.

Progressive monitoring of work: verification that the installation complies with plans, specifications and applicable requirements. Inspection of equipment, connections, emergency power supplies and redundancies.

Participate in and draw up the test protocol for the manufacturer or integrator before shipment. Check functions, configuration, alarms and performance under workshop conditions.

On-site verification prior to commissioning: integrity of circuits, sound paths, power supplies, redundancies and supervision. Confirmation that the system is ready for acceptance testing.

Complete functional testing by zone: priority logic, evacuation modes, control interfaces, tripping, sound coverage and intelligibility.

Support the customer during final validation tests. Verification that the system meets the operational needs defined in the initial requirements.

Stability testing and sustained performance over an extended period. Continuous load monitoring, degradation detection and validation of operational reliability.

Participation and technical support for coordinated tests involving several interacting systems (e.g., according to NFPA 3, NFPA 4 or ULC-S1001): emergency PA, fire alarm, BAS/BMS, access control. Validation of interfaces, sequences and priorities between systems.

Comprehensive testing program for new system commissioning or major upgrade. Issuance of a commissioning certificate on successful completion of testing.

Indoor and outdoor sound level measurements. Verification that each space is acoustically distinguishable.

Assessment of speech intelligibility. Confirmation that each acoustically distinguishable space meets the required thresholds.

Measurement and analysis of impulse response, frequency response and electroacoustic parameters of circuits and devices. In-depth characterization of system acoustic behavior.

Measure, adjust and optimize the audio system under real-life conditions during commissioning or calibration: time alignment, equalization, adjustment of levels by zone.

Measurement and characterization of background noise: LAeq, LDay, LNight, percentile levels (L1, L5, L90). Analysis of acoustic shadow zones and corrective proposals.

Frequency content analysis by octave band or third octave. Characterization of system response and identification of resonances.

Full operational test: general call, selective call by zone, message priority, transfer to emergency power supply.

Physical condition of loudspeakers and visual notification devices according to CSX Group's Structured Inspection Protocol (SIP).

Control cabinets, power panels and CPUs according to CSX Group's structured inspection protocol (PIE).

Infrared scanning to detect abnormal heat points: incorrectly tightened terminals, overloads, faulty connections.

Measurement of ambient light level (lux). Used to check visual notification systems.

Line impedance on constant voltage distribution circuits. Detection of overloads, partial shorts and load imbalances.

Continuity, insulation resistance, ground connections and inductive characteristics of circuits.

Measure without interrupting the circuit using an earth clamp (REED R5710).

Nominal voltages, voltage drops and power consumption of supply circuits.

Internal resistance and voltage during a discharge test under nominal load. Assessment of effective capacity and health of battery packs.

Temperature, relative humidity, atmospheric pressure, particles, mechanical vibrations and electromagnetic fields (EMC / EMI / EMF). To determine enclosure type, anchoring requirements and equipment compatibility.

Milestone planning, progress monitoring, resource management and continuous budget control.

Validation, updating and archiving of technical deliverables. Change management and structured change communication.

Coordination between disciplines: architecture, electrical, mechanical, safety, network, telecommunications and acoustics. Consistency between project phases.

Inspection and test procedure (PIE) and report (RIE) according to CSX Group protocol, including results, observations and conclusions.

Structured report produced following a site visit: anomalies, deficiencies, observations and recommendations.

Procedures tailored to customer, site or system requirements. Includes FAT, SAT, UAT, VPO and integrated testing protocols.

Complete technical manual: system description, operating, maintenance and verification procedures, and applicable compliance requirements.

Periodic tasks, frequencies, required resources, tooling and acceptance criteria. Deliverable given to customer for internal or contractual acceptance.

Program adapted to the level of participants (users, technicians, managers): operating principles, components, interfaces and operating procedures.

For engineers, project managers and compliance officers: inspection methods, test procedures and applicable requirements.

Program adapted to a specific context. May include teaching materials, procedures and reference guides.

Comprehensive annual testing program: power, cabling, field devices, control functions, sound level and intelligibility. Annual certificate of compliance.

Intermediate tests covering critical system elements. Semi-annual verification certificate issued.

Permanent links and copper channels (Cat 5e, Cat 6, Cat 6A, Cat 8). Issuance of a recognized certification report.

Single-mode (SM) and multi-mode (MM) fiber links: Tier 1 (insertion loss) and Tier 2 (OTDR reflectometry). Issuance of a recognized certification report.

Connectivity, bandwidth, latency, packet loss. Checking switches, VLANs and PoE power.

WiFi coverage, signal levels, interference and channels. Detection of unauthorized access points.

Discover connected devices, active services, open ports, network topology and detect known vulnerabilities.